The operating system for your whole company.
Every customer, from first touch to renewal, on one record. AI handles the admin around it, so you can focus on the customer.
Opens the application form. We're letting teams in a few at a time.
Properties
Activity
- Email from Sarah LeeRe: renewal terms, looks good on our side
- Stella updated Renewal dateSep 30 → Oct 14, from Sarah's email
- Call with Marcus Reid3:42 · transcribed, summary added
- Signal: usage down 38%61 days before renewal
- Voicemail from Priya N.0:48 · transcribed
- Meeting bookedRenewal review, Thu 2pm, from your booking page
Associations
Drafted a check-in for Sarah that mentions the rollout. Send it?
Sample workspace
The entire customer journey, not just one stop.
Each stop makes the next one easier.
- Prospect
Marketing captures the lead, so sales starts warm.
- Opportunity
Sales calls are transcribed, so onboarding starts informed.
- Commit
Onboarding logs what was promised, so success keeps it.
- Customer
Success spots risk early and sends requests to product.
- Champion
Product ships what customers asked for, and tells them.
Hand Stella everything but the conversation.
Stella, your AI teammate, has read every record, email and call. Ask it anything, or let agents do the work on their own.
By default, Stella asks before sending anything.Meet Stella →
Talk to customers. Build together. Catch what slips.
Data Structuring · Surfaces · Blocks · Team
Shaped around how your company works.
Your own objects, properties, pages and views, edited together.
Explore the workspace →Renewal plan
Acme renews in 61 days. Support volume is up, so we lead with the rollout.
- Expand to the support team
- Move billing to annual
- Book a check-in before the quarter closes
Communications · Lists · Activity · Quotes & billing
Every conversation lands on the customer's record.
Email, calls, SMS, chat, voicemail and forms in one inbox.
Explore communications →AI Agents · Automation · Call Coaching · Intelligence
The handoff happens on its own.
Workflows act the moment a record changes, and sequences follow up until the customer replies.
Explore automation →- WhenStage becomes WonAcme Corp
- ThenCreate the onboarding recordOn the Onboarding object
- ThenCreate the kickoff taskAssigned to Maya
- ThenTell Maya it's readyIn the app and on her phone
Call Coaching
Every customer call makes your team better.
Sales, onboarding and success calls are scored against your playbook, and Stella notes what to try next time.
Explore call coaching →Discovery scorecard
7 / 9- Confirmed budget and timeline
- Agreed a next step with a date
- Handled the pricing objection
StellaAnchor on the annual plan before offering a discount. Listen back at 12:40.
Talk ratio
Reporting · Signals · Usage
Custral keeps watching after you close the tab.
Dashboards show where you stand. Signals flag what slipped, with one suggested fix.
How signals work →No inbound in 24 days and usage is down 38%, with renewal 61 days out.
Support queue, past 24 hours. Longest wait 9h against a 2h target.
Sample data
Three beliefs behind Custral.
“I spent years chasing a different view of the customer in every tool. I built Custral so there’s only one.”
Avery DurrantFounder & CEO- Customers move in a loop, not a funnel.
- Most CRMs stop at the closed deal. Custral runs the whole cycle on one record, so what you learn at every stop carries into the next.
- Your CRM should be built around you, not around its features.
- Teams bend their process to fit the software and keep the real work in spreadsheets. In Custral you shape the objects, views and workflows around how you run.
- Relationships are human. Offload everything around them.
- Updating records and chasing follow-ups isn't time with a customer. Workflows and AI agents run the routine, and by default Stella asks before sending anything, so the conversations stay yours.
Take a look inside.
Everything's in the box.
Also in the box: booking pages, web forms and blueprints to start from.
Extend the OS. Don't rebuild it.
Build your own blocks inside Custral, and reach every object over an open API instead of standing up a separate system.
- Blocks and embeds
- Properties from anywhere
- Open API and SDK
- Webhooks
import { Custral } from "@custral/sdk";
const custral = new Custral({ apiKey });
// write your own property onto any record
await custral.records.update({
object: "companies",
id: company.id,
fields: { usage_tier: "scale", seats: 40 },
});
// react to changes with a workflow or webhook
custral.on("record.updated", (event) => {
// …your logic, running on your infra
});Run your whole company on Custral.
Hosted for you, with channels and AI agents built in.
Plans from $39 a seat a month, billed annually. See pricing